How do I care for my jewelry?

Gold-plated care

Preserve its plating properties by avoiding contact with cleaning agents, beauty products, water and chemicals. Store the jewelry in a cloth bag to protect it from the elements.

Gold-filled care

Gold filled jewelry can be worn in the shower but it is not recommended to wear in a pool/hot tub with harsh liquid chemicals.

Gold filled jewelry is similar to solid gold and can get scratched and dirty with normal wear so be sure to keep away from hard surfaces to prevent scratching. Keep gold filled jewelry looking new by gently polishing with a jewelry polishing cloth.

Sterling Silver care

Sterling silver can be worn in the shower and we encourage you to wear your silver daily! Sterling silver will naturally tarnish with air exposure but you can always remove the tarnish with a silver cleaning dip or polishing cloth made for sterling silver.

​To avoid tarnishing, we encourage you to live in your sterling silver pieces. Simply wearing your sterling silver jewelry will prevent it from tarnishing because your body's natural oils will cleanse the jewelry.

Whenever you do take off your jewelry you can store it in an airtight ziplock baggie away from direct sunlight to prevent it from tarnishing.

​How do I clean my gold-filled jewelry?

Clean gently with mild soapy water. A very soft toothbrush can be used to gently scrub chains. Be sure to fully dry the piece(s) and store them properly in a jewelry pouch or ziplock baggie away from direct sunlight. To remove any light scratches polish gently with a jewelry polishing cloth.

What is the difference between gold-filled and gold-plated?

Gold filled is a pressure bonded layer of gold that has 100 times more gold than plated jewelry (plated jewelry is usually just dipped in a thin layer of gold). It is durable, won't chip or flake, is tarnish resistant, and is a great alternative to solid gold jewelry, at a much more reasonable price. It looks beautiful, and has a finish that will last years if cared for properly!

What is your shipping & exchange policy?

See our Returns & Exchanges page for details

Do you sell wholesale?

Yes! Contact us at hello@shopheartstrands.com to learn more. 

Can I place a custom order?

Yes, we love to work with our customers to create custom pieces. Check out our Let's Get Personal items or contact us here

How do I have my jewelry repaired?

Contact us here or DM us on Instagram @heart_strands to have your jewelry repaired.

For any additional questions you may heave, contact us here